BOO will happily offer a store credit for instances where you have changed your mind or are not completely satisfied with a product.
We strongly suggest you precisely note measurements and scale of all products before purchasing. Please note, refunds will not be offered for returned purchases. All items must be returned in their original condition. The item must not have been worn or soiled. All returned items must be received by BOO within 21 days of the date you received your parcel. We do not accept returns on sale or discounted items. BOO will not be held liable for any lost returns and we strongly recommend you use a registered postal service and record the tracking details. The cost involved in returning an item to BOO will not be covered or reimbursed by us. All returns will be processed within 1 week (7 working days). Once we have received your returned package and inspected the garments, you will be contacted via email and provided a credit note. The cost of return shipping is at the customer’s expense. Please note BOO reserves the right to refuse a return if it does not meet the conditions outlined above. All unapproved returns will be returned to sender and sent an email notification advising your return was not approved. All credit notes are valid for 6 months, we recommend you use your credit note as soon as possible.
To organise a return please email firstname.lastname@example.org with your name, order number and details of the return. We will then provide you with any further information you may require. In the unlikely event that your order arrives damaged please contact us immediately at the email address above with an image of the damaged item and we will get back to you right away.
Because we are a made-to-order brand, we cannot always honor exchanges since we do not carry stock of our products. If we do have any leftovers from our production run or from our returns, we will gladly exchange your item for the correct size. Items must not be worn, washed or damaged. After 30 days we will no longer accept returns or exchanges.